Refund policy

If a product doesn't work for your pet, we'll make it right. Within 30 days of delivery you may request a replacement, an exchange, or a refund to your original payment method.

Eligibility: Items may be used – the guarantee exists so you can actually try them with your pet. Treats and consumables can be refunded but not returned. Kits are refunded as a whole or exchanged item-by-item.

How to start a return: Email hello@snootly.shop with your order number and a short description of the problem (a photo helps). We reply within one business day with instructions.

Refund timing: Refunds are issued within 5 business days of receiving the return, and take 3–10 business days to appear on your statement depending on your bank.

Exchanges: Size exchanges on harnesses and paw cleaners are free within 30 days.

Return shipping: We cover return shipping for damaged, defective, or incorrect items. For change-of-mind returns, return shipping is deducted from the refund.